Terms and Conditions

Ordering

Here you will find detailed instructions for ordering from online store, step by step.

 

We will send your order by mail, usually within 1 to 2 business days of receiving the order. Normally package is ready to be picked up from post within 1 to 3 business days after the order is placed. In case of delay, we will inform customer as soon as possible.

Delivery methods

 

1) By post (only inside Finland) - 5,90 ? payment regardless of weight.

Products can be picked up from the nearest post office. Post stores orders for 14 days. Post service number is 0200 71000.

Free delivery for orders worth over 150 ? (does not apply to orders abroad).

2) Post parcel point (only inside Finland) - 5,90 ? payment regardless of weight.

Products can be picked up from the nearest post Parcel point. Post parcel point stores orders for 7 days. Post service number is 0100 85933.

Detailed instructions on Parcel point, you will find here.

Free delivery for orders worth over 150 ? (does not apply to orders abroad).

3) Pick up from Lootuskauppa - no extra charge.

Orders can also be picked up from Espoo Kivenlahti. Lootuskauppas warehouse address can be found in Contact information. The products shall be paid in advance via online payment at least one weekday before the pick-up.

4) International postage - 19,95 ? payment regardless of weight.

 

 

Payment methods

 

1) Online payment -no extra charge

We accept the following banking services: Osuuspankki, Danske Bank, Handelsbanken, Ålandsbanken, S-pankki,  Aktia, Säästöpankki, POP pankki, Nordea.  MasterCard, Visa, Visa Electron, American Express, Diners Club, JCB, Eurocard. We also have PayPal in our use.

Lootuskauppa is using safe and reliable Paytrail -service. To use Paytrail you need to register via Finnish banking services. Find out more here.

2) Cash on delivery (only inside Finland)- extra charge 4,90?

We can also deliver your order by cash on delivery, the products shall be paid in the post office when picking up the package. If package returns back to us as "not picked up", we charge the costs of harm afterwards by invoice.

3) Klarna invoice (part payment fixed) or Klarna part payment flexible (only inside Finland) -no extra charge for Klarna part payment flexible, Klarna invoice 2,95?. To get more information, please press here.

4) Paytrail - no extra charge

When you have Paytrail account, payment is made in Paytrail service, parties in payment are the payer and Paytrail. Paytrail Oyj, VAT code: FI21228397, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Tel: 0207 181830.
To be able to get Paytrail-ID you need to register with your personal Finnish bank account ID codes. More information you can find here.

5) Invoice (companies)

Business customers and resellers can also choose to pay with invoice. Contact our phone number to resellers, 045 136 3545. Retail products have a free shipping from orders worth over 350 euros (incl. VAT). From orders worth less than EUR 350 we charge a small delivery fee of 15 ?. Please specify your business ID when ordering.

To confirm customers identity, we check credit history when ordering for the firs time.

Packages not picked up from post, we charge afterwards the costs for our company in full with invoice.

Orders by phone or e-mail

Orders received by phone or e-mail we will send by cash on delivery for the customers.

Product return policy

Products have a 14-day right of return. Products ordered by mail can be returned free of charge as customer return through the post. The returned product must be unopened in original packaging and must be unused and unchanged. The products are Harjunhovi Ltd's property until the goods have been paid in full. Please contact customer service by e-mail or telephone before you return the product.

Note! Return policy does not apply to special products ordered by customer's request. Instructions and specific rules for returning the product can be found here.

Registration

Ordering does not require registration, but by registering as a loyal customer, you can track an order in Lootuskauppa. When you choose a package to be submitted by mail, you can access order information through the link for monitoring the transmission of package.

Packages and recycling

We strive to be ecological and recycle packaging materials. It is therefore possible that you will get your product packaged in recycled box.

Force majeure

Our company is not responsible for the package delivery to be inhibited, impeded or delayed for any reasons outside our influence.

Other specifications:

Prices include VAT. The tax specification is shown in your cart and order confirmation. Children under 18 years of age need parental agreement for their order.

If a product is not in stock, orders can be made even though and the products will be send by post as soon as they arrive.

We reserve the right to change the terms of delivery, product prices and delivery costs, and not to send the products if we believe that there is good reason not to. After uncollected cash on delivery shipment, we no longer deliver cash on delivery shipments to the customer, then orders can be paid by online payment.