Return policy

Products come with full 14-day money back guarantee. Mail ordered items can be returned free of charge as customer return by mail. The returned product must be unopened in original packaging and must be unused and completely unchanged. Returned products must be packed carefully. With the products should come a copy of the order confirmation or delivery note. We are also interested in the reason of the return. Please inform if you want to replace the product with a different product or if you wish to return an item include your bank details.

Use CUSTOMER RETURN-address card and send a return to:

625709

Harjunhovi Oy c/o Alihankkija Oy

Tikkurilantie 136

01510 Vantaa

Please take receipt about the delivery.

Note! We do not redeem returns, which the client has sent as cash on delivery for redemption.

Product defect cases, please contact our customer service before returning, by e-mail asiakaspalvelu@lootuskauppa.fi or by phone at 045 265 9009.

The products are Harjunhovi Oy's property until the goods have been paid in full.

Note! Return policy does not apply to customer's request on specially requested products; They do not have exchange or returning rights. These include products such as vitamins that are not included in Lootuskauppa's range and are specially requested by the customer.